Mastering Empathy:The Key to Effective Leadership Development Mastering Empathy:The Key to Effective Leadership Development Mastering Empathy: The Key to Effective Leadership Development Introduction:Empathy isn’t just a nice to have in today’s fast-paced work environment; it’s a crucial skill for fostering…
I’ve never been a huge fan of NPS or CSAT or CES in the work we do in Alumni Relations. I understand what they do, the way they quantify loyalty, measure an interaction or try to understand the journey to…
Throughout the pandemic, I had the opportunity to listen to my husband talk about generating ARR. What is that? Annual Recurring Revenue. He’s a fractional CRO and works with early-stage companies to predict their revenue for the next quarter/ year/…