Woot woot!!! Giving a quick cheer to my team for being recognized for the 2018 CASE Circle of Excellence – Innovative Alumni Programs. We picked up a silver for the work that we’ve been doing on customer engagement. Way to…
I saw some jellied cranberry sauce in the cupboard yesterday. We had turkey and cheese in the fridge and my favorite type of bread on the counter. “Yes!” I thought, “today is the day of the Thanksgiving sandwich.” The bread…
Where do you begin? You’re the expert in your department on customer engagement, yet alumni are engaging with your brand across the institution and with each other at events. Your volunteer leaders represent the brand the experience they have with…
So often we get wrapped up reacting that we don’t notice what’s happening right now. As a helpdesk, we are constantly on the lookout for the next thing that will disrupt the normal flow. What did the faculty say about…
So, you’re thinking of creating a space for alumni. Perhaps it’s a stand-alone structure, maybe it’s a floor of a building or a room. Whatever it may be the first thing you want to do is to figure out how…
Managing seven part-time help desk employees is tough. The key to success is communication and keeping them, our team, updated on what’s happening. When I worked in retail, the staff was all part time, with the exception of the managers.…
The other day I received a package. It was sent in the mail. It was big and contained ten glass bowls. I order the same item every year to present to our volunteers who are rotating off our board. I…
Today I went to the dentist. The last time I was there she told me we were going to watch the cavities. I only have one filling and remember how excruciating it was when I got it. I’ve been anxious…
Yesterday United Airlines wrote a letter of apology for the way that they treated a customer (full report) when they had him forcibly removed from his seat due to an overbooked flight. The full text of the message can be found…
Alumni Relations supports the development process of the institution by offering different ways in which for alumni to connect with each other and the institution. In the “Fundraising Fundamentals, Section 1.2” CASE lists seven ways in which alumni relations plays…