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Virtual Community Consultant | Strategy | Growth | Elevate CMTY
  • About
  • Services
    • Strategy Creation
    • Tech Selection / Implementation
    • Community Onboarding and Engagement
  • Blog
Contact
Virtual Community Consultant | Strategy | Growth | Elevate CMTY

Month June 2023

  • Alumni Relations, CX Strategy, development

Understanding Behavior in Alumni Relations and Customer Experience

I’ve never been a huge fan of NPS or CSAT or CES in the work we do in Alumni Relations. I understand what they do, the way they quantify loyalty, measure an interaction or try to understand the journey to…

  • Sara Schumann
  • June 12, 2023
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Recent Posts

  • Mastering Empathy: The Key to Effective Leadership Development
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  • Gathering Donor and Volunteer emotion (post 1 of 3)
  • Understanding Behavior in Alumni Relations and Customer Experience

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